Yes, we need some sort of an ombudsman as Railways happily rejects claims and consumer does not know what to do. Though consumer can prove his case, no known and easily accessible Authority is available. Legal suits will prove costly and time consuming.
The Government Railways seem to be a law unto themselves....they govern themselves and simply reject, after many admissions of fault with many lame apologies, ALL claims. Does this sound very undemocratic? Well it is!!
For a few months now I have been given the usual runaround by THEIR legal department then, after several emails, letters & photo evidence they just sent me a short note to say "they reject any liability/responsibility" ....well we will see about that as I am taking them & their draconian system to the cleaners! Of course we need an ombudsman to regulate this type of blanket rejection & corrupt, arrogant behaviour.
Yes, we need some sort of an ombudsman as Railways happily rejects claims and consumer does not know what to do. Though consumer can prove his case, no known and easily accessible Authority is available. Legal suits will prove costly and time consuming.
ReplyDeleteThe Government Railways seem to be a law unto themselves....they govern themselves and simply reject, after many admissions of fault with many lame apologies, ALL claims. Does this sound very undemocratic? Well it is!!
ReplyDeleteFor a few months now I have been given the usual runaround by THEIR legal department then, after several emails, letters & photo evidence they just sent me a short note to say "they reject any liability/responsibility" ....well we will see about that as I am taking them & their draconian system to the cleaners! Of course we need an ombudsman to regulate this type of blanket rejection & corrupt, arrogant behaviour.